Help - FAQ - Troubleshooting

What browsers are supported by Lemoney?

For Windows XP, Vista and 7 users, Lemoney is best viewed in Firefox and Chrome 17 or higher. For Mac OSX users, Lemoney is best viewed in Firefox 9 or higher, Safari 5.06 or higher, and Chrome 17 or higher.
If you are having trouble logging in and using Lemoney, you may need to adjust your browser settings.

Is there any software or settings that can keep me from earning cash back?

Security software, such as Kaspersky or other protection software, can block the tracking cookies Lemoney uses to earn credit for your order. If you are using this type of software you will need to ensure that it is set up to allow cookies from Lemoney and our partner sites. Similarly, if using a firewall you need to keep the "Ad Blocking" turned off. Some toolbars can redirect the credit to another affiliate. If you have any toolbars installed you may need to check and see if they are linked to any other shopping rewards or coupon sites.
The use of a browser that does not allow the creation of cookies can also keep you from earning. Lemoney highly recommends the use of Mozilla Firefox, Google Chrome or Safari. Due to the number of third party browsers available we cannot assure that any others will work properly with Lemoney.
Using a browser’s "Private Browsing" feature at any point in the shopping process can render your purchase ineligible for cash back.
Lastly, there are spyware or adware programs which can cause your online shopping to be reported as having come from another company. There are many free detection, removal and protection programs you can download online to protect you from and check for spyware or adware.

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